NewStats: 3,265,507 , 8,187,009 topics. Date: Sunday, 15 June 2025 at 12:05 PM w4q2h

Good Afternoon,
I have been having issues with my WhatsApp which started on Christmas Day.
The first notification I got on my phone was, I can't use WhatsApp because of spam. I visited their (WhatsApp website) and laid a complaint and my was restored after some hours.
Same thing happened less than an week later and I followed the same procedure in reaching out to them(WhatsApp) and my was restored once again.
Last week I got another shocker, my was again suspended for same reason and as the usual pattern was restored after I reached out to them.
The final straw, I tried accessing my and was told I have to use the official WhatsApp application inorder to use WhatsApp.
Meanwhile, I am not a fan of third party or unofficial applications and never ed or have any unofficial WhatsApp application on my phone, I have tried fruitlessly for days
to regain my but all to no avail.
I tried being resourceful by ing the WhatsApp Business Application from Google play store and ed my alternate phone number which isn't on WhatsApp subsequently I tried changing the number to my main WhatsApp number but still keep getting the same message neither am I able to use the alternative number on WhatsApp anymore.

Geeks in the house, kindly help me out.
@mods, please move this to the front page in order to boost my chances of a swift resolution. Thanks!

nuland:
Meanwhile, I am not a fan of third party or unofficial applications and never ed or have any official WhatsApp application on my phone, I have tried fruitlessly for days but all to no avail.

Na me get Malaria abi na you dey give me headache?

immortalcrown:
Na me get Malaria abi na you dey give me headache?

That part was another way of saying I don't have any unofficial WhatsApp application on my phone.

nuland:
That part was another way of saying I don't have any official WhatsApp application on my phone.

Meaning you have been using GB WhatsApp?

immortalcrown:
Meaning you have been using GB WhatsApp?

No

nuland:
No

You dey confuse me.

Do you mean you never used WhatsApp, whether official or unofficial, for the phone number?

If you have not used WhatsApp for the number, I am confused. How was WhatsApp able to detect the number and send you a notification?

If you have used WhatsApp for the number before the occurrence of the problem, was it the official WhatsApp or the unofficial WhatsApp?

immortalcrown:
You dey confuse me.

Do you mean you never used WhatsApp, whether official or unofficial, for the phone number?

If you have not used WhatsApp for the number, I am confused. How was WhatsApp able to detect the number and send you a notification?





If you have used WhatsApp for the number before the occurrence of the problem, was it the official WhatsApp or the unofficial WhatsApp?

About the unofficial/official part, that was a typo. I meant to say I have never used any unofficial WhatsApp application.

Regarding my alternate number I activated it on WhatsApp business then tried changing the number to my main number after some days but the issue of unofficial WhatsApp arose again but this time on both numbers.

immortalcrown:
You dey confuse me.

Do you mean you never used WhatsApp, whether official or unofficial, for the phone number?

If you have not used WhatsApp for the number, I am confused. How was WhatsApp able to detect the number and send you a notification?

If you have used WhatsApp for the number before the occurrence of the problem, was it the official WhatsApp or the unofficial WhatsApp?

Are you in a position to help me fix this?

any wattsap outside playstore wont work on that phone,but if you want it to work with another number and it will be ok,but your official wattsap number wont work...it is a new update on wattsap coding

I also faced the same issue. I guess your i.p has been banned. You can't use whatsapp on that phone via that number for now.

It's either you were reported, or you used a custom whatsapp.

avidan:
I also faced the same issue. I guess your i.p has been banned. You can't use whatsapp on that phone via that number for now.

It's either you were reported, or you used a custom whatsapp.

Thanks! What if I change my phone but retain my number?

nuland:

Thanks! What if I change my phone but retain my number?

Try ing your banned number on a different phone, see for yourself.

Have you resolved this issue? Mine started few days ago
I'm tired and frustrated

Hello Op have you resolved this issue
Please tell me the steps you took.. mine started few days ago

Are you using Gionee phone?

This is becoming a trend now... my two WhatsApp s are blocked now and arent doing anything about it

stephinnoyewole:
This is becoming a trend now... my two WhatsApp s are blocked now and arent doing anything about it

Is it thesame “you need official WhatsApp” issue or another issue?

nuland:


Are you in a position to help me fix this?

Just format the phone to factory settings....when i say format, i mean wipe any and every data on it off by going through and factory settings...After this, configure your phone and install WhatsApp

thowbie7ven:
Just format the phone to factory settings....when i say format, i mean wipe any and every data on it off by going through and factory settings...After this, configure your phone and install WhatsApp

Ok. Thanks. I shall do that!

thowbie7ven:
Just format the phone to factory settings....when i say format, i mean wipe any and every data on it off by going through and factory settings...After this, configure your phone and install WhatsApp

I got another phone('London Used'), formatted it before installing whatsapp... But the problem persists.

I was in this shoe last November. I was able to go back to the official app and added the number to another device with custom app.

gadgetroniqx:

Is it thesame “you need official WhatsApp” issue or another issue?

yes oo

nuland:


I got another phone('London Used'), formatted it before installing whatsapp... But the problem persists.

Chai...then i guess it's the line then

thowbie7ven:
Chai...then i guess it's the line then

Both lines walahi!
I have given up. I understand bans have different time frames.
Waiting for them to lift the ban in both lines.

You used a refurbished phone with no imel
number, and whatsapp barned your line
The said line is MTN line ,this I have seen

Please, I have been logged out from whatsap for the past three days. Been trying to with my sane phone number but I have not been getting the OTP code. Getting an error that we cannot send code to the mobile number because you tried ing. What can I do please.

Any one experiencing this too and has solution?

LeOrlly:
Please, I have been logged out from whatsap for the past three days. Been trying to with my sane phone number but I have not been getting the OTP code. Getting an error that we cannot send code to the mobile number because you tried ing. What can I do please.

Any one experiencing this too and has solution?

I'm also experiencing similar issue. Have you resolve yours?

nuland:


I got another phone('London Used'), formatted it before installing whatsapp... But the problem persists.

How were you able to sort this? I am presently going through the same dilemma. I will appreciate your response, thanks.

UyaiIncomparabl:


How were you able to sort this? I am presently going through the same dilemma. I will appreciate your response, thanks.

The issue persisted and I rescinded to fate but surprisingly I tried again after like 2 weeks from the last attempt and Lo and behold I was able to use WhatsApp on that number again but lost all my chats.
I can't say for sure what got me back my as I sent countless e-mails(replies were automated), my candid advice is you 'lock-up' for a while and see how things pan out.

nuland:


The issue persisted and I resigned to fate but surprisingly I tried again after like 2 weeks from the last attempt and Lo and behold I was able to use WhatsApp on that number again but lost all my chats.
I can't say for sure what got me back my as I sent countless e-mails(replies were automated), my candid advice is you 'lock-up' for a while and see how things pan out.

nuland:


The issue persisted and I rescinded to fate but surprisingly I tried again after like 2 weeks from the last attempt and Lo and behold I was able to use WhatsApp on that number again but lost all my chats.
I can't say for sure what got me back my as I sent countless e-mails(replies were automated), my candid advice is you 'lock-up' for a while and see how things pan out.

I have sent countless of emails and yet, nothing. Do you think using another phone would help with this? I am exhausted already.

UyaiIncomparabl:


I have sent countless of emails and yet, nothing. Do you think using another phone would help with this? I am exhausted like this.

I understand how frustrating it can be. ing another phone: Maybe.... I changed my phone but didn't get my WhatsApp back until around 3 Weeks later.
Good luck.